Can I use a credit card to pay my account?
Credit cards cannot be used to pay your account however, we do offer other convenient
ways for you to make your payments. Find out more information about payment methods.

Can I change the date that my payment is due?
Yes. For details or to arrange this, please contact us.

What is my minimum amount to pay?
To obtain the minimum amount payable on your GO MasterCard, use the Online Service
Centre, you will find this information on the "Account Summary" page. You will need to
register for the Online Service Centre if you haven't already done so.

Your minimum amount payable is also listed on your monthly GO MasterCard statement.
If your minimum payment, cheque, direct debit, or BPAY payment is late, a late fee may
apply. Find out more about payment methods.

Why doesn't my BPAY payment appear?
BPAY payments usually take between 24 and 48 hours to appear on your account.

Your financial institution provides overnight crediting of funds for payments made prior to
cut-off times. If you make a BPAY payment over a weekend or public holiday your payment
will take longer to process as these are not designated business banking days. Please
check with your financial institution for more information.

You can also visit BPAY's website for more information.

How do I setup a direct debit?
For easy, automatic payments see our information about direct debits. Payments are required from an account in the primary cardholder’s name.

How do I avoid incurring an over due fee on my account?
To avoid incurring an over due fee, please ensure that GE Money receives at least your
minimum monthly payment by the due date shown on your statement.

You can put a direct debit in place to ensure your minimum monthly payments are made
on time automatically. Contact us to arrange this. (Be aware, though, that making minimum monthly payments only means you will have to pay interest on the balance; to avoid interest charges you will have to pay the total amount payable by the due date.)