Statement copies can only be mailed - you will need to contact us to arrange this.
However, if you are only looking for account or transaction information, you may access
your account via the Online Service Centre.

Are there any charges for sending out a copy of a statement, credit docket
or other records?

Currently, there is a $7 charge whenever we provide a copy of a statement. There is a $10 charge each time we receive a request for information about the account, a transaction appearing on the account or this credit contract and we give that information to you in writing. However, you may obtain account and transaction information without charge  by accessing your account via the Online Service Centre.

Why doesn't my BPAY payment appear?

BPAY payments usually take between 24 and 48 hours to appear on your account. Your financial institution provides overnight crediting of funds for payments made prior to the cut-off times your financial institution has set. If you make a BPAY payment over a weekend or public holiday your payment will take longer to process as these are not designated business banking days. For more information please check with your financial institution, or visit the  BPAY website.

Is GST listed on my statement? 

Yes, GST is included on a statement for information purposes only and is calculated on the basis that each relevant supply was wholly taxable.  The statement of account does not constitute a tax invoice.  You should obtain a tax invoice before claiming an input tax credit in respect of each relevant supply.  You should talk to your advisor if you have any questions about GST.

How do I query an amount or transaction on my statement?

The number on your GO MasterCard is your individual card number, which is linked to
your account. If you have any additional cards, this difference allows for easy identification
on your statement of different card activity.