Manage your GO MasterCard Account

As a GO MasterCard customer, you'll receive a monthly statement (if you have activity on your account). If you have a paper statement delivered by mail you'll be charged .50c every month. To opt out of paper statements, register for the Online Service Centre, and follow the instructions.

Each statement outlines your transactions over the last month and the minimum monthly payment required by a due date.

The minimum monthly payment is 3% of the total outstanding balance, or $25, whichever is greater, plus any installment payments due in the statement period.

Your statement will also ask you to pay any overdue or over-limit amounts.

If you have any questions regarding your statement, please call our Customer Solutions team on
1300 462 273.

With the Online Service Centre, you can access a range of tools that make it even easier to manage your GO MasterCard account.

• You can save .50c each month in paper statement

• Self-manage your account details and review account status, such as transactions, credit limits.

• Convenience of receiving payment confirmations and other alerts 24/7.

To access the Online Service Centre, register here.

GO MasterCard lets you choose the most convenient way to make your repayments:

Direct debit:
Never miss a payment; pay your GO MasterCard amount automatically from your savings or cheque account. You can download a direct debit form from the Online Service Centre.

BPAY:
Make payments electronically using your bank's phone or internet banking service. BPAY is available 24 hours a day, 7 days a week. To make a payment, quote the GO MasterCard Biller Code (443887), your account number and the amount you wish to pay.

Payments are processed during business hours, so make sure you complete your transaction before your bank's cut-off time or the due date.

Mail:
Send the tear-off payment slip on your monthly statement with your cheque or money order, payable to GO MasterCard, to:

GO MasterCard
GPO Box 1300
Melbourne VIC 3000

Australia Post:
Simply take your statement and pay at any Post Office. A handling fee of $2.00 applies to each transaction.

Making regular monthly payments is a good way to pay off your Interest Free purchase. In order to pay off the amount before your Interest Free period expires, you will have to pay more than the minimum balance, as the minimum balance is calculated at 3% of your outstanding balance owing.

Direct debit is a great way to make sure you make repayments without the risk of incurring overdue fees.

There are no penalties for paying off the Interest Free purchase before your Interest Free period expires.

If you haven't paid off your purchases within the Interest Free period, you will be charged interest on the outstanding amount from the date your Interest Free period expired. This interest will not be backdated.

For your convenience, we've introduced a credit limit alert that informs you via SMS, phone call or post within 2 days of your account going over the limit.

There are no charges for going over your credit limit, but you may not be able to make some transactions until the balance has been reduced.

You can apply for a credit limit increase simply by calling our Customer Solutions Team on 1300 46 2273.