Something on your mind? Contact us

Our team is on hand to help you with all your Latitude GO Mastercard queries.

How to get in touch

If you have a question or need help, you can contact us through one of the options.

  • Within Australia Fax 1300 369 905
  • Latitude GO Mastercard®
    Customer Solutions
    GPO Box 1300
    Melbourne VIC 3001
  • Contact us on Facebook
Lost or stolen card

Call customer Solutions immediately

Declined transaction or suspect fraudulent activity

Call Customer Solutions immediately

GO Rewards
Go Rewards
  • Within Australia call 1300 884 970
  • Mon to Fri: 8am - 6pm (AEST) (ex public holidays)
    Weekends: 9am - 5pm (AEST)
Have an insurance question?

If you have any questions about your insurance benefits, or a general policy enquiry, please click here.

  • Within Australia call 1800 800 230
  • Mon to Fri: 8:30am - 5pm (AEST)
    Weekends: Closed
Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs
Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  
Hardship and financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship