GO Mastercard

Contact Us

Customer Solutions Team

1300 462 273 (within Australia)
+61 1300 462 273 (from overseas)

Hours of operation:
Monday - Friday: 8:30am - 7:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed

Times shown are Australian Eastern
Standard Time (AEST)

1300 369 905 (within Australia)
+61 1300 369 905 (from overseas)

GO Mastercard Customer Solutions
GPO Box 1300
Melbourne Vic 3001

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Mastercard Global Services

Call +1 636 722 7111 for assistance with emergency cash advance, emergency card replacement or world wide ATM locations, 24 hours a day, 365 days a year.

GO Rewards

Within Australia call 1300 884 970

Monday - Friday 8:00am - 6:00pm (AEST) (ex public holidays)

Saturday & Sunday 9:00am - 5:00pm (AEST)


We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints information

Lost or stolen card

Call immediately: 24 hours a day, 365 days a year

Within Australia call: 1300 368 125

When overseas call Mastercard Global Service on: +1 636 722 7111

Have an insurance question?

If you have any questions about your insurance benefits, or a general policy enquiry, please click here. Alternatively, if you’d like to speak to one of our Customer Specialists about a claim, call the number below.
1800 800 230

Hours of operation:

Mon - Fri 8:30am – 5:00pm

Have a claim to submit?

To make a claim please click here