GO Mastercard

Managing Your Account

All the handy hints, tips and answers to everything you wanted to know about GO Mastercard
  • Online access to your account

    Access your account anywhere, anytime with our Online Service Centre.

    Registering for the Online Service Centre is simple and lets you:.

    • Manage your account and update your details
    • Access your statements anywhere and anytime
    • View your transactions instantly
    How do I change my contact details?

    There are many ways you can update your contact details. The easiest is via the Online Service Centre.

    Register for the Online Service Centre today

    It only takes a few minutes. Just make sure you have your mobile phone on hand. If not, please have your card plus a recent statement with you to help answer some questions.

    Register now
  • Managing your PIN

    If you don’t remember your PIN, or you want to select your own PIN, just call our Customer Solutions department on 1300 462 273.

  • Credit limits

    Going over your credit limit

    For your convenience, we've introduced a credit limit alert that informs you via SMS, phone call or post within 2 days of your account going over the limit.

    There are no charges for going over your credit limit, but you may not be able to make some transactions until the balance has been reduced.

    You can use the Reduce Credit Limit Form to request a credit limit reduction.

  • Additional cardholders

    To share the convenience of GO Mastercard with a family member or loved one, add an additional cardholder using our online application form, or please call 1300 462 273 and ask for an additional cardholder application form.

  • Payment options

    GO Mastercard lets you choose the most convenient way to make your repayments:

    Direct debit:

    You can call us on 1300 462 273 to set up your Direct Debit over the phone or download a Direct Debit Request form here.

    BPAY:

    Make payments electronically using your bank's phone or internet banking service. BPAY is available 24 hours a day, 7 days a week. To make a payment, quote the GO Mastercard Biller Code (443887), your account number and the amount you wish to pay.

    Please note you can use the biller code & your card number as the Customer Reference Number (CRN) to make your first payment.

    Payments are processed during business hours, so make sure you complete your transaction before your bank's cut-off time or the due date.

    Online Service Centre:

    The quickest and easiest way to make repayments. Simply log into the Online Service Centre, click ‘Pay My Account’ and enter your bank details. Registering is easy and only takes a few minutes, just make sure you have your card or 16-digital account number on hand.

    Please be aware that payments can take 3-5 business days to clear and you can only make one payment to your card account every 5 days. We do not charge you a fee for payments made via the Online Service Centre.

    Mail:

    Send the tear-off payment slip on your monthly statement with your cheque or money order, payable to GO Mastercard, to:

    GO Mastercard

    GPO Box 1300


    Melbourne VIC 3000

    Australia Post:

    Simply take your statement and pay at any Post Office. A payment handling fee of $2.50 applies to each transaction.

    If you are having difficulty making your minimum monthly repayments, please talk to us. We have a hardship policy, which may allow us to tailor a solution to your circumstances. Please refer to our hardship page for more details.

  • Understanding your statement

    To help you manage your account you’ll receive a month statement (if you have activity on your account).

    If you have a paper statement delivered by mail you'll be charged a paper statement fee every month. However, you can change your statement delivery preference anytime and save yourself a monthly paper statement fee by receiving online statements. Simply login to the Online Service Centre and follow the instructions under 'Statements'.

    If you have any questions regarding your statement, please call our Customer Solutions team on 1300 462 273.

    Online Service Centre

  • Manage the amount of future interest you pay

    Payment to Reduce Future Interest

    It's now easier than ever to manage your interest free purchases. We've designed your statement to be as simple as possible, outlining the information you need to easily keep track of your interest free and buy now pay later purchases, including a Payment to Reduce Future Interest amount.

    The 'Payment to Reduce Future Interest' amount tells you how much you might like to pay that month, to reduce the amount of interest you're charged in the future, or in some cases, avoid interest altogether.

    It includes any amounts due, all of your everyday purchases, cash advances and balance transfers, plus the balance of any 0% interest purchases that are about to expire.

  • Redeem points

    To view or redeem your points you'll need to visit the GO Mastercard Online Service Centre.

  • How to make an insurance claim

    We believe that making an insurance claim should be straight forward and hassle-free. You can make a claim online for some of the cover types, complete a form and send it in or call us on 1800 800 230.

    Find out your options for claiming on Buyer's Protection cover below.

    Merchandise Protection


    Stolen Card cover

    Involuntary Unemployment


    Life

    Collate your evidence and send your claim by:

    Online
    Secure Document Upload

    Post
    GPO Box 1571
    Sydney NSW 1025

    Fax
    1300 362 642


    Sending in a claim?

    Completed claim forms can be sent via

    Post

    GPO Box 1571
    Sydney NSW 1025

    Fax

    1300 362 642


    Call to discuss a claim

    Speak to a member of our team by calling us on 1800 800 230

    Mon - Fri, between 8:30am to 5pm (AEST)

  • Forms & Brochures

    Helpful paperwork for your GO Mastercard.

    Below is a list of useful forms and brochures. To print and complete the forms, you’ll require Adobe Acrobat Reader installed on your computer. You can obtain a free copy from Download Adobe Reader

    If PDF format is not suitable for you, please contact GO Mastercard Customer Care.